This Privacy Policy explains how Handy HQ collects, uses, and protects your personal information when you visit or use our website at handyhq.co.uk. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Handy HQ
Owner: Darryl Higgins
Address: 18 Lincoln Avenue, Bognor Regis, West Sussex, PO21 3EJ
Phone: 07570 312997
Email: darrylmhiggins@gmail.com
Website: handyhq.co.uk

Darryl Higgins is the data controller responsible for your personal data.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Contact details: Your name, email address, phone number, and home address (when you submit an enquiry or booking request)
  • Booking information: Details of the job you require, preferred dates and times, and any relevant notes you provide
  • Technical data: IP address, browser type, pages visited, and how you found our website (collected automatically via Google Analytics)
  • Cookie data: Information collected via cookies as described in Section 6 below

We do not collect sensitive personal data (such as health information or payment card details). All payments are handled directly in person or via bank transfer — we do not process card payments through this website.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiries and provide quotes
  • Arrange and confirm bookings for our handyman services
  • Communicate with you about your job (updates, rescheduling, follow-ups)
  • Improve our website and services using analytics data
  • Comply with our legal obligations

Legal basis for processing: We process your data on the basis of (a) your consent when you submit a form or booking request, (b) the performance of a contract when you engage our services, and (c) our legitimate business interests in improving our services.

4. Third-Party Services We Use

Our website uses the following third-party services that may process your data:

  • Google Analytics (via Site Kit): We use Google Analytics to understand how visitors use our website. This collects anonymised data about pages visited and traffic sources. Data is processed by Google LLC. You can opt out via your cookie preferences. Google Privacy Policy
  • Google Business Profile & Google Reviews: Customer reviews displayed on our website are sourced from our Google Business Profile. These reviews are public and managed by Google LLC.
  • Simply Schedule Appointments: Our online booking system is powered by Simply Schedule Appointments. When you book online, your name, email, phone number, and appointment details are stored securely. Simply Schedule Appointments Privacy Policy
  • CookieYes: We use CookieYes to manage cookie consent on our website. It records your cookie preferences. CookieYes Privacy Policy
  • Hostinger: Our website is hosted by Hostinger, UAB. Your data passes through their servers located in the EU. Hostinger Privacy Policy
  • Wordfence Security: We use Wordfence to protect our website from malicious activity. It may log IP addresses of visitors for security purposes.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Enquiry and booking data: Up to 2 years after your last contact or job completion
  • Analytics data: Up to 26 months (per Google Analytics default retention)
  • Cookie consent records: 1 year

After this period, your data is securely deleted or anonymised.

6. Cookies

Our website uses cookies to improve your experience and to help us understand how the site is used. We use the following types of cookies:

  • Strictly necessary cookies: Required for the website to function correctly (e.g., session management, cookie consent). These cannot be disabled.
  • Analytics cookies: Google Analytics cookies that help us understand visitor behaviour (only set with your consent).
  • Functional cookies: Used by our booking system and other tools to remember your preferences.

You can manage or withdraw your cookie consent at any time by clicking the “Cookie Settings” link in the footer of our website, or by adjusting your browser settings. Please note that disabling cookies may affect the functionality of some parts of our site.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate data we hold.
  • Right to erasure: You can ask us to delete your personal data, subject to any legal obligations we have to retain it.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to our processing of your data where we rely on legitimate interests.
  • Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at darrylmhiggins@gmail.com or by phone on 07570 312997. We will respond within one calendar month.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and access to any stored data is restricted. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We only share your data with the third-party service providers listed in Section 4 above, and only to the extent necessary to provide our services. All third parties are contractually obligated to handle your data securely and in accordance with UK GDPR.

10. Complaints

If you are unhappy with how we have handled your personal data, please contact us in the first instance at darrylmhiggins@gmail.com. You also have the right to lodge a complaint with the UK data protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be noted on this page with an updated date. We encourage you to review this page periodically.

Last updated: May 2026